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Front desk and studio: Monday to Friday, 8 am to 7 pm
Marché du Lez, first floor, 1348 avenue de la Mer-Raymond Dugrand, Montpellier, France

This English translation is provided for convenience. Only the French version is legally binding.

Studio rental terms and conditions.

Version v2

Studio Caffé — “Caffé Club” brand

Version v2 of 8 November 2026

Article 1 — Purpose and scope

1.1. These general terms and conditions (the “Terms”) govern the hourly or daily rental of the photo and video studio operated by Studio Caffé under the “Caffé Club” brand, booked on the caffeclub.fr website or by quotation.

1.2. They apply to every booking, whether you are a consumer or a professional. Some clauses apply only to one of these categories. They say so.

1.3. They also apply to bookings paid for with hour credits (studio subscription, coworking resident contract), unless the contract concerned provides otherwise.

1.4. Studio subscriptions and the coworking are governed by separate terms.

1.5. The studio rules form an integral part of the contract. By booking, you accept the Terms and the rules.

Article 2 — The operator

The studio is operated by:

  • Company name: STUDIO CAFFÉ
  • Legal form: simplified joint-stock company (SAS), represented by its president, Thibault Alignan
  • Share capital: €100
  • Registered office: 1348 avenue de la Mer-Raymond Dugrand, 34000 Montpellier
  • Trade and companies register (RCS): Montpellier 938 340 833
  • SIREN: 938 340 833
  • EU VAT number: FR61938340833
  • Trade name: Caffé Club
  • Studio address: 1348 avenue de la Mer-Raymond Dugrand, 34000 Montpellier (1st floor, access by stairs)
  • Email: hello@caffeclub.fr
  • Phone: +33 7 56 92 02 87

In these Terms, Studio Caffé is called “the Operator”. The person who books is called “you” or “the Client”.

Article 3 — Definitions

  • Consumer client: a natural person who books for purposes outside their commercial, industrial, craft, liberal or agricultural activity.
  • Professional client: a natural or legal person who books for the needs of their professional activity (company, agency, freelancer, sole trader, etc.).
  • Non-professional client: a legal person that books for purposes outside its professional activity (for example an association for a non-professional activity). Articles 18.4 and 26.4 apply to it.
  • Studio: the rented space, its cyclorama, its annexes (make-up room, lounge, toilets) and the included equipment.
  • Booking: the rental of a time slot, with any options, paid for and confirmed.
  • Time slot: the booked period, from the start time to the end time.

When booking, you state whether you are booking as a professional. This statement is used to apply the corresponding rules; the legal regime depends on the actual purpose of the booking. A false statement cannot work in your favour.

Article 4 — Contractual documents

4.1. The contract consists of, in decreasing order of priority:

  • 1. the accepted quotation, if any (rentals of 3 days or more, special requests);
  • 2. these Terms;
  • 3. the studio rules;
  • 4. the booking confirmation email.

4.2. Your own general terms of purchase do not apply, unless the Operator agrees in writing.

Article 5 — The studio and included equipment

5.1. The Studio includes in particular a cyclorama, a make-up room, a lounge, a coffee corner and toilets. The detailed description is on caffeclub.fr.

5.2. The following equipment is included in the price:

  • Amaran RGB LED panels on the ceiling;
  • Aputure lights: 2 × 300 W and 1 × 600 W;
  • 3 Godox AD600 Pro flashes;
  • light modifiers;
  • light stands and boom arm;
  • black curtain;
  • make-up room and lounge;
  • coffee.

5.3. The list of equipment may change. The Operator may replace an item with an equivalent one. If an included item is unavailable and no equivalent is offered, article 14.3 applies.

5.4. Access: the Studio is on the 1st floor and accessible by stairs only. It is not accessible to people with reduced mobility. Take this into account for your team and for carrying heavy equipment.

5.5. Capacity: 10 people at most present at the same time, everyone included (crew, talent, guests).

Article 6 — Packages, prices and options

6.1. Single packages

PackageDurationPrice excl. VATPrice incl. VAT
Session2 hours€150€180
Half day4 hours€280€336
Full day8 hours€550€660
3 days or more—on quotationon quotation

6.2. Prices are displayed including VAT. The amount excluding VAT is shown. French VAT applies at the rate of 20%. It also applies to professional clients established outside France, including in the European Union: the rental of the Studio is a service connected with immovable property located in France (article 259 A, 2° of the French General Tax Code). No reverse charge of VAT is possible.

6.3. Setting up and packing away are included in the booked duration. Plan for them within your time slot.

6.4. Fixed-price options: you can add options when booking, at the displayed price:

  • paper backdrop: €40 excl. VAT (€48 incl. VAT);
  • other options, price per package (2 hours / half day / full day): lighting assistant €120 / €240 / €480 incl. VAT (€100 / €200 / €400 excl. VAT); set assistant €96 / €192 / €384 incl. VAT (€80 / €160 / €320 excl. VAT); hairstylist €360 / €480 / €720 incl. VAT (€300 / €400 / €600 excl. VAT); make-up artist €360 / €480 / €720 incl. VAT (€300 / €400 / €600 excl. VAT); backstage photos €300 / €540 / €900 incl. VAT (€250 / €450 / €750 excl. VAT); backstage video €300 / €540 / €900 incl. VAT (€250 / €450 / €750 excl. VAT).

6.5. The applicable price is the one displayed at the time of booking. Any later change in prices has no effect on a booking already paid.

Article 7 — Time slots and opening hours

7.1. The Studio is rented Monday to Friday, from 8 am to 7 pm. Public holidays are open Monday to Friday. No rental is possible in the evening or at weekends.

7.2. Your time slot starts and ends at the times stated in the confirmation. Arriving late does not extend the time slot and gives no right to a refund.

7.3. A reset time of 30 minutes is set between two rentals. It cannot be booked. You cannot access the Studio before the start time, unless the team agrees.

7.4. An online booking must be made at least 24 hours before the start of the time slot, and no more than 150 days in advance.

Article 8 — Online booking

8.1. Steps:

  • 1. you choose the package, the date and the time slot;
  • 2. you add any options;
  • 3. you enter your contact details and the type of project; you can state the number of people expected, if you know it;
  • 4. if you are booking as a professional, you can enter your organisation's billing details;
  • 5. you check the summary (time slot, options, prices excl. and incl. VAT) and can correct your choices; if you are a consumer, the summary reminds you of your right of withdrawal and of where to find the “Withdraw from the contract here” button (article 15);
  • 6. you accept the Terms and the studio rules and, where applicable, tick the other boxes provided;
  • 7. you pay.

8.2. The contract is concluded as soon as payment is confirmed. The final confirmation button reads “Book and pay” or an equivalent wording that clearly indicates an obligation to pay.

8.3. You receive a confirmation email that summarises the booking and contains the Terms and studio rules in force, in PDF format. If you asked for the rental to begin before the end of your withdrawal period, this email restates your express request and your acknowledgement that you lose the right of withdrawal once the rental has been fully performed.

8.4. The booking is personal. You may not transfer or resell it without the Operator's written consent.

8.5. The Operator may refuse a booking for a legitimate reason, in particular an earlier unresolved dispute, a project contrary to the law or a number of people above the Studio's capacity. In that case, no payment is kept.

Article 9 — Payment and invoicing

9.1. Except in the cases of article 9.2, the price of the booking is paid in full at the time of booking, by bank card, Apple Pay or Google Pay, through the payment provider Stripe. No deposit or security deposit is required.

9.2. For rentals on quotation, payment terms (including by bank transfer) are set out in the quotation. For professional clients holding an account with payment on invoice, the price is invoiced at the time of booking and payable within 30 days of the invoice date, according to the terms stated on the invoice. Article 24 applies in the event of late payment.

9.3. An invoice is sent to you by email. If you book as a professional, the invoice is issued in the name of your organisation, with the company name, address and EU VAT number entered on the payment page. To add your SIREN or a purchase order number, or to correct any information, write to the Operator within 30 days of the invoice date: since an invoice that has been issued cannot be modified, the Operator then issues a credit note and a corrected invoice. After that period, the invoice is no longer modified, unless the Operator made an error.

9.4. No discount is granted for early payment.

Article 10 — Saved card and additional charges

10.1. When you pay, your card is saved securely by Stripe. The Operator never has access to your full card number.

10.2. Charge authorisation. By ticking the box provided for this purpose, separate from accepting the Terms, you expressly authorise the Operator to charge this card later, for this booking only, for the following sums:

  • overtime (article 11);
  • the cleaning fee (article 12);
  • damage to the Studio (article 12);
  • damaged or missing equipment (article 12).

The applicable amounts are set out in annex 1.

10.3. Safeguards for you. Any later charge follows these rules:

  • it is based on a fact recorded during the check-out inspection or at your departure;
  • it is supported by photos from the check-in and check-out inspections and, where applicable, by a quotation or invoice for repair or replacement;
  • you are informed by email before the charge, with the reason, the amount and the supporting documents;
  • you have 7 days from that email to submit your comments; the charge is only made at the end of that period or after your agreement; if you dispute the fee, giving reasons, within that period, it is not charged without your agreement: it is invoiced to you and, failing agreement, the dispute may be referred to the remedies set out in article 23 or to the courts;
  • overtime, recorded with you on site, can be charged as soon as you leave, after you have been informed.

10.4. The total amount charged without your express agreement may not exceed €250 incl. VAT per booking. Above that, an invoice is sent to you. It is payable within 30 days of its date of issue.

10.5. If the charge fails, the sum is invoiced to you and remains due under the same conditions.

10.6. This authorisation ends 60 days after the end of the time slot. After that period, no further sum is charged to your card: any sum still due is invoiced to you.

10.7. These charges do not limit the rights you hold under the payment services regulations, in particular the right to ask your bank for a refund under the conditions of article L133-25 of the French Monetary and Financial Code.

Article 11 — Overtime

11.1. You must have vacated and tidied the Studio by the end time of the time slot.

11.2. If you wish to extend, ask the team. An extension is only possible if the next time slot is free.

11.3. Any overtime is charged €41.67 excl. VAT (€50 incl. VAT) per half hour or part thereof. A tolerance of 10 minutes applies: leaving up to 10 minutes after the end time is not charged. Beyond that, overtime is counted from the end time of the time slot.

11.4. If the next time slot is booked, no overtime is possible. You must vacate the Studio on time. If your delay prevents the next client from starting on time, the resulting costs for the Operator may be claimed from you, on presentation of supporting documents.

Article 12 — Inspections, cleaning and damage

12.1. Check-in inspection. When you arrive, the team takes time-stamped photos of the Studio and the equipment. You can report any anomaly and add your own photos. Without any reservation, the Studio is deemed handed over in good condition, unless proven otherwise.

12.2. Check-out inspection. When you leave, the team takes new photos, in your presence if possible. These photos serve as a reference in case of disagreement.

12.3. Cleaning. The Studio must be returned in the condition in which you found it, tidied and cleared of your waste and sets. If the Studio requires cleaning beyond routine upkeep (waste or sets left on site, stains, spilled products or food), a cleaning fee of €80 incl. VAT (€66.67 excl. VAT) is charged. It corresponds to the cost of a full cleaning service.

12.4. Damage to the Studio.

  • Hole or tear in the cyclorama smaller than 5 cm: flat fee of €250 incl. VAT (€208.33 excl. VAT), which corresponds to the cost of a spot repair (filling, coating, sanding and repainting the area). The Operator keeps the quotation or invoice for the repair available to you; if its cost is lower than the flat fee, only that cost is due.
  • Beyond that, or for any other damage (walls, floor, furniture, make-up room, lounge): actual cost of restoration, on quotation or invoice.
  • Marks or stains on the cyclorama that do not come off with cleaning and require repainting: actual cost of repainting, on quotation or invoice.

12.5. Damaged or missing equipment. The cost of repair or, failing that, the price of replacement with an equivalent item is charged on presentation of a quotation or invoice.

12.6. Normal wear and tear from proper use is never charged.

12.7. The amounts in articles 11 and 12 and in annex 1 are stated including VAT, 20% VAT included.

Article 13 — Rescheduling and cancellation by the client

13.1. Rescheduling. You can reschedule your booking once, free of charge, if your request is received at least 72 hours before the start time, from the link received by email or by writing to the Operator, subject to availability and to the booking rules of article 7. The package and its duration remain the same. The new date must be no later than 90 days after the date originally booked. Rescheduling does not make cancellation more advantageous: if you then cancel the new date, the refund cannot exceed the one you were entitled to on the day of the reschedule (for example 50% if you rescheduled between 7 days and 72 hours before the original date). Less than 72 hours before the start, for a second reschedule or for a booking already extended by a purchase of extra time, rescheduling is not possible online: you can cancel under article 13.2 and book a new time slot.

13.2. Cancellation. You can cancel up to the start time, from the link received by email or by writing to the Operator. The following fees apply, calculated on the amount of the booking including VAT (options included):

Time of cancellationCancellation feeRefund
More than 7 days before the start time0%100%
Between 7 days and 24 hours before50%50%
Less than 24 hours before, or no-show75%25%

You are considered a no-show if you do not turn up during your time slot without having cancelled it. For a booking paid with subscription hours or resident contract hours, the same schedule applies to the hours: they are returned to you in the same proportion.

13.3. The time taken into account is the time your cancellation request is received.

13.4. The refund is made to the payment method used, within 14 days. The cancellation fees retained remain subject to VAT.

13.5. Consumer clients. As long as your withdrawal period is running and your time slot has not started, you can withdraw (article 15): you are then refunded in full, without cancellation fees. The fees in the table above only apply outside that case.

Article 14 — Cancellation or change by the Operator

14.1. The Operator may have to cancel your booking, in particular in the event of a breakdown, an incident or unavailability of the Studio. These cases do not, by themselves, constitute force majeure. The Operator informs you as soon as possible, by email and by phone.

14.2. You then choose:

  • a full refund, within 14 days; or
  • a free reschedule to another date, subject to availability.

14.3. If an included item of equipment is unavailable and cannot be replaced by an equivalent, the Operator informs you as soon as it knows. You can then keep the booking with a reduction of 20% of the package amount including VAT for each unavailable included item, up to a maximum of 50%, reschedule it or cancel it at no cost.

14.4. Compensation. Except in cases of force majeure (article 19), if the Operator cancels your booking less than 7 days before the start time and you choose the refund, it pays you, in addition to the full refund, compensation equal to the cancellation fee you would have paid by cancelling yourself at the same time: 50% of the booking amount including VAT between 7 days and 24 hours before the start time, 75% at less than 24 hours. The full refund is made to the payment method used; the compensation is paid to you within 14 days, by bank transfer to the bank account you give the Operator. If you choose the reschedule, it is free and no compensation is due. This compensation does not deprive you of the right to claim compensation for greater harm that you prove.

Article 15 — Right of withdrawal (consumer clients only)

15.1. Professional clients. The right of withdrawal does not apply to bookings made as a professional. Nor does it apply to a session booked entirely with the hours of a studio subscription or a resident contract: that session is governed by the contract concerned.

15.2. Principle. If you are a consumer, you have 14 days from the conclusion of the contract (payment confirmation, article 8.2) to withdraw, without giving any reason and at no cost, subject to article 15.4. The period expires at the end of the fourteenth day. If it expires on a Saturday, a Sunday or a public holiday, it is extended until the end of the next working day.

15.3. How to withdraw. You can exercise this right:

  • online, with the “Withdraw from the contract here” button, shown on the management page of your booking (link in your confirmation email and in your account) throughout the period. You enter or confirm your first and last name, the booking concerned and the email address at which you wish to receive the acknowledgement of receipt, then you confirm with the “Confirm withdrawal” button;
  • or by sending the Operator, before the end of the period, an unambiguous statement, by email to hello@caffeclub.fr or by post to the registered office address given in article 2, possibly using the model form in annex 3.

The Operator sends you without delay, by email, an acknowledgement of receipt that restates the content of your statement and the date and time it was sent.

15.4. Performance before the end of the period. If your time slot starts before the end of the 14-day period, you can only book if you expressly request that the rental begins before the end of that period, by ticking the box provided. The same applies if you reschedule your booking to a date within that period. In that case:

  • up to the start time, you can still withdraw and be refunded in full;
  • if you withdraw during the time slot, you pay an amount proportional to the rental time elapsed until you inform the Operator of your withdrawal, calculated on the total price of the booking including VAT; the rest is refunded to you;
  • once the time slot has been fully performed, you can no longer withdraw.

15.5. Refund. If you withdraw, the Operator refunds the sums paid, less, where applicable, the amount provided for in article 15.4, within 14 days of receiving your decision, to the payment method used.

Article 16 — Use of the Studio

16.1. You use the Studio for the project stated when booking (photo, video, podcast, interview, etc.), in accordance with the studio rules.

16.2. You may not produce unlawful content or carry out activities contrary to public order there. Pornographic or sexually explicit content is prohibited. Artistic nudity (nude, portrait, fashion, beauty) is only possible on prior declaration, made when booking or by email at least 48 hours before the time slot, and after the Operator's written agreement. All the people concerned must be adults and have given their consent, and no one outside the production crew may be present. Any nudity involving a minor is prohibited. The Operator may refuse the request: if your booking has already been paid, you can then cancel it at no cost.

16.3. You are responsible for complying with the rules that apply to your production, in particular:

  • the authorisations of the people filmed or photographed;
  • the rights to the music, works, trademarks and sets used;
  • the rules that apply to the image and the work of minors (models, actors), set out in article 10 of the studio rules.

16.4. Serious breach. In the event of a serious breach of the rules endangering people or the premises (for example: exceeding capacity, use of a prohibited product, violent behaviour), the team asks you to stop it. If this warning has no effect, or immediately in case of danger, the team may stop the session. The Operator confirms the interruption and its reason to you by email the same day. The remaining time is not refunded and the charges under article 12 remain due. If the interruption proves unjustified, the Operator refunds you the price of the unused time.

Article 17 — Your liability and insurance

17.1. During your time slot, you have custody of the Studio and of the equipment made available to you. You are responsible for it.

17.2. You are liable for damage caused by yourself, your crew, your talent and your guests, to the Studio, to the equipment, to the other occupants of the building and to third parties, except for normal wear and tear, a defect in the equipment or an act of the Operator.

17.3. Professional clients: you are advised to be covered by professional liability insurance that covers damage caused in premises and to equipment entrusted to you. Insured or not, you remain liable under articles 17.1 and 17.2. For a rental on quotation, the quotation may require an insurance certificate.

17.4. Consumer clients: you are advised to check that your liability insurance (often included in home insurance) covers this type of activity.

17.5. The equipment you bring remains your sole responsibility.

Article 18 — Liability of the Operator

18.1. The Operator provides a Studio and equipment in good working order.

18.2. Subject to article 18.4, the Operator is not liable for:

  • the loss, theft or deterioration of your personal belongings and equipment, unless it has failed in its obligations;
  • damage resulting from use of the equipment contrary to its intended purpose or to the rules, by you, your crew or your guests;
  • the content of your production.

18.3. Professional clients (excluding non-professional clients): except in the case of gross negligence or wilful misconduct and except for personal injury, the Operator's liability is limited, per booking, to the amount including VAT paid for it. Indirect damage is excluded: operating loss, loss of earnings, loss of clientele, damage to image, loss or corruption of data, files or images. It is your responsibility to back up your files during and after the session. If the Studio is not made available to you for the booked time slot, article 14 applies.

18.4. Consumer and non-professional clients: no clause of these Terms limits your right to compensation for harm caused by the Operator's failure to meet its obligations.

Article 19 — Force majeure

19.1. Neither party is liable for a failure caused by force majeure, within the meaning of article 1218 of the French Civil Code.

19.2. If the Operator is prevented by force majeure, article 14.2 applies (full refund or reschedule, at your choice), without the compensation of article 14.4.

19.3. If you are prevented by a force majeure event within the meaning of article 1218 of the French Civil Code (for example an administrative decision ordering a closure or prohibiting travel, or a natural disaster), notify the Operator before the start of the time slot. On presentation of supporting evidence, the Operator offers you a free reschedule to an available date within 90 days of the original date, even less than 72 hours before the start. This reschedule does not count towards the free reschedule of article 13.1. If no date suits you, article 13.2 applies.

Article 20 — Images, intellectual property and image of the venue

20.1. Your productions belong to you. The Operator acquires no rights over the photos, videos and recordings made during your time slot. You can publish and use them freely.

20.2. Image of the venue. You can show the Studio in your productions, including for commercial purposes. Crediting “Studio Caffé / Caffé Club” is appreciated but not required.

20.3. Optional sharing authorisation. If you tick the dedicated box, which is optional and separate from accepting the Terms, you authorise the Operator, free of charge and on a non-exclusive basis, to reproduce and display the following images, with credit to your name, to that of your organisation or to that of the author you indicate:

  • the content from your session that you have published yourself (post, story, video), by resharing or quoting your post;
  • the behind-the-scenes photos taken by the team during your session, only with the written consent of the recognisable people.

Purpose: the non-advertising communication of Caffé Club, on the caffeclub.fr website and on its social media accounts. Paid advertising, printed media and any transfer to a third party are excluded. The images may be cropped or resized to fit the format of the medium, without any other modification. Territory: worldwide, as these media are accessible online. Duration: 3 years from the date of your session.

20.4. “Made here” page. From “My session”, you can submit up to three images of your session for the “Made here” page of the website. Displaying them on that page and in the website carousel requires a specific authorisation, given when you submit them, for the 30-day period shown on screen. It is subject to approval by the team. This authorisation covers neither advertising nor social media.

20.5. Withdrawing your authorisation. You can withdraw these authorisations at any time, by email or, for the “Made here” page, from “My session”. The withdrawal applies to the future: the Operator stops any new publication and removes, within 7 days, the publications it controls.

20.6. Rights and people shown. You guarantee that you are the author of the images or hold the rights to them, and that you have obtained the written consent of the recognisable people for this use. No image in which a minor is recognisable is reshared or published on “Made here”.

20.7. Without the box ticked, the Operator publishes no image of your session.

Article 21 — Confidentiality

The Operator and its team do not disclose information about your project that they learn during the session (unreleased campaign, product not yet launched, identity of the participants), unless you agree or the law requires it.

Article 22 — Personal data

22.1. Studio Caffé is the controller of the data collected during the booking.

22.2. Data processed: identity, contact details, billing information, information about the booking and the project, inspection photos (which show the Studio and the equipment, not people), booking history. Bank card data is processed by Stripe: the Operator never has access to it and only keeps the technical references that Stripe sends it. The information requested in the booking form is necessary to conclude the contract: without it, the booking cannot be made.

22.3. Purposes and legal bases:

  • management of the booking, the welcome, the inspections and the additional charges: performance of the contract;
  • invoicing and accounting: legal obligation;
  • prevention of unpaid amounts and fraud, management of disputes: legitimate interest;
  • sending, by email or text message, information about services similar to those you have booked: legitimate interest of the Operator. You can object to this when booking, then at any time and free of charge, using the link in each message or by writing to hello@caffeclub.fr. Any other electronic marketing to an individual is only carried out with their consent.

22.4. Recipients: the Operator's team and its technical providers, who act on its instructions: Vercel Inc. (website hosting; servers in Dublin, Ireland; company established in the United States), Supabase (database hosted in the European Union; possible access for technical support from outside the EU), Cloudflare (encrypted backup copies, stored in the European Union; company established in the United States), Resend (email delivery; United States), Brevo (reminder text messages; France), Stripe (payment) and Google (the team's calendar and, if you choose it, sign-in with your Google account). Stripe and Google also process some data as controllers of their own processing. The up-to-date list is in the privacy policy. When data is transferred outside the European Union, these transfers are based on the European Commission's adequacy decision of 10 July 2023 (EU–US Data Privacy Framework), for the US providers certified under it, and, in other cases, on the European Commission's standard contractual clauses. You can obtain a copy of these safeguards by writing to hello@caffeclub.fr.

22.5. Retention periods:

  • booking and client relationship data: for the duration of the business relationship, then 3 years from your last booking or your last contact;
  • invoices and accounting records: 10 years;
  • contract, proof of acceptance of the Terms and the booking data needed for that proof: 10 years, in a restricted-access archive (article 25);
  • inspection photos: 6 months after the rental; if fees were charged to you, 13 months after they were charged; in case of dispute, until it is finally resolved;
  • encrypted backup copies: 90 days at most; erased data may remain in them until that date.

22.6. Your rights: you have the right of access, rectification, erasure, restriction, objection and portability, the right to withdraw your consent at any time and the right to give instructions on what happens to your data after your death. Write to hello@caffeclub.fr or to the registered office address. The Operator replies within one month; for a complex request, this period may be extended by two months, in which case you are informed within the first month. You can lodge a complaint with the CNIL (www.cnil.fr), the French data protection authority.

22.7. More details are given in the privacy policy of caffeclub.fr (“Privacy” page).

Article 23 — Complaints and mediation

23.1. Any complaint can be sent in writing to hello@caffeclub.fr or to the registered office address; the team can also be reached on +33 7 56 92 02 87. The Operator acknowledges receipt of your written complaint and replies within 10 working days. A request relating to your personal data follows the time limit of article 22.6.

23.2. Consumer clients: you benefit from the rights and remedies provided by the French Consumer Code (Code de la consommation), including those relating to consumer mediation (Articles L.611-1 et seq.), as well as the right to bring proceedings before the competent court under Article 26.4.

Article 24 — Late payment (professional clients)

Any sum not paid when due automatically gives rise, without prior reminder, to:

  • late payment penalties at the interest rate applied by the European Central Bank to its most recent refinancing operation, plus 10 percentage points;
  • a fixed compensation for recovery costs of €40 (articles L441-10 and D441-5 of the French Commercial Code). If the costs actually incurred are higher, additional compensation may be claimed on presentation of supporting documents.

Article 25 — Evidence and archiving

25.1. The data recorded by the booking system (time stamp of the acceptance of the Terms and of the ticked boxes, payment, email exchanges) serve as evidence of the booking, unless proven otherwise.

25.2. The Operator archives the contract (booking summary, Terms and rules in the accepted version) for 10 years. You can access it on simple request to hello@caffeclub.fr.

Article 26 — Governing law, language and jurisdiction

26.1. These Terms are governed by French law.

26.2. They are written in French. In the event of a translation, the French version prevails.

26.3. Professional clients (excluding non-professional clients): any dispute relating to the formation, interpretation or performance of the contract falls under the exclusive jurisdiction of the Montpellier Commercial Court (Tribunal de commerce de Montpellier) where both parties are traders, and otherwise of the courts of Montpellier, including in the case of multiple defendants or third-party claims.

26.4. Consumer and non-professional clients: you can bring proceedings, at your choice, before the court of the place where you lived at the time the contract was concluded or the harmful event occurred, or before any other court with jurisdiction under ordinary rules.

Article 27 — Final provisions

27.1. The Operator may change these Terms at any time. The applicable version is the one you accepted when booking.

27.2. If a clause is declared void, the other clauses remain applicable.

27.3. Not relying on a clause does not mean waiving the right to rely on it later.

Annex 1 — Schedule of additional charges

ReasonAmountSupporting evidence
Overtime€41.67 excl. VAT (€50 incl. VAT) per half hour or part thereof, beyond a 10-minute toleranceDeparture time recorded on site
Studio returned dirty€80 incl. VAT (€66.67 excl. VAT)Check-in/check-out photos
Hole or tear in the cyclorama < 5 cm€250 incl. VAT (€208.33 excl. VAT), or the proven actual cost if lowerCheck-in/check-out photos
Hole or tear in the cyclorama ≥ 5 cmOn quotationPhotos + quotation
Other damage to the StudioOn quotationPhotos + quotation
Damaged equipmentCost of repairPhotos + quotation/invoice
Missing equipmentPrice of replacement with an equivalentInventory + invoice
Marks on the cyclorama requiring repaintingActual cost of repainting, on quotationPhotos + quotation

Annex 3 — Model withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

To Studio Caffé (Caffé Club), 1348 avenue de la Mer-Raymond Dugrand, 34000 Montpellier, France, hello@caffeclub.fr:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:

  • Booking no.: …
  • Ordered on: …
  • Name of consumer(s): …
  • Address of consumer(s): …
  • Signature of consumer(s) (only if this form is notified on paper): …
  • Date: …

(*) Delete as appropriate.

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